Support Analyst (three positions)

Primary responsibilities
Provide technical on-site support for a web-based advanced metering infrastructure (AMI) application during project implementation.  Responsibility to initiate, track, and resolve customer technical issues and address them immediately or deliver to the appropriate level of support with adequate case description, and provide feedback to customers.  Monitor and report on the status and verification of data accuracy, completeness, timeliness and general performance.  Support scheduling and planning of project implementation.  Provide and support on-site customer training.  Support high level factory acceptance testing at customer site. Flexibility to work overtime.  Travel is required 20 percent of the time.

Qualifications
• Two or more years of experience with customer support and quality testing. 
• Ability to troubleshoot systems and communication problems. 
• Good customer interface skills are essential. 
• Must be intuitive, self-motivated and resourceful. 
• Must have good communication skills, must be independent, a good team player, and have the ability to manage stress. 
• Some database and SQL knowledge is desirable but not required. 
• Experience with wireless communication a plus.

Education
Bachelor of Science degree in Engineering or Computer Science preferred.  Will consider an alternate college degree with appropriate experience. 

To apply for this position
Submit your résumé to Human Resources by mail, fax, or email. Please indicate the position title you are applying for in your cover letter.

Elster Integrated Solutions
Attn: Human Resources
208 S Rogers Lane
Raleigh, NC 27610-2144

F +1 919 882 5906
Email a Word or PDF file with SA Raleigh in the subject line to raleigh.staffing@us.elster.com