Gas and Water Support Analyst

Primary responsibilities
Provide system level customer support on water and gas specific functions and issues for EnergyAxis® System and Trace users.  Troubleshooting, hand held and drive by meter reading and programming devices, and providing feedback to customers.

Initiate, track, and resolve customer technical issues. Address customer technical issues immediately or deliver to the appropriate level of support with adequate case description, and provide feedback to customers.

Provide proposal support for water and gas system knowledge.

Flexibility to work overtime and some travel (10 percent) are required.

Qualifications
Two or more years experience with customer support and/or quality testing.

Candidate needs to have ability to troubleshoot software and hardware.  Good customer interface skills are essential. Candidate must be intuitive, self-motivated and resourceful. Must have good communication skills, must be independent, a good team player, and have the ability to manage stress. Experience with metering is a plus.

Education
Bachelor of Science in Electrical Engineering or Computer Science is preferred but will consider alternative degree with appropriate experience.

To apply for this position
Submit your résumé to Human Resources by mail, fax, or email. Please indicate the position title you are applying for in your cover letter.

Elster Integrated Solutions
Attn: Human Resources
208 S Rogers Lane
Raleigh, NC 27610-2144
F +1 919 882 5906

Attach a Word or PDF file and email to raleigh.staffing@us.elster.com